Returns & Refund Policy

Last updated: August 2026

At Océane Créative, I want you to be happy with your order. If there’s an issue with your stickers, please get in touch and I’ll do my best to make it right.

Change of Mind

As stickers are small, individually printed products, I do not accept returns or provide refunds for change of mind, incorrect choices or simply deciding that you no longer want your order.

Please double-check your order before completing your purchase.

Damaged or Faulty Items

If your stickers arrive damaged, faulty or defective, please contact me within 7 days of receiving your order.

Please include:

• Your order number
• A photo of the damaged or faulty item
• A brief description of the issue

If the item is confirmed to be faulty or damaged, I may offer a replacement or refund, depending on the circumstances.

Incorrect or Missing Items

If you receive the wrong sticker or an item is missing from your order, please contact me within 7 days of receiving your order.

I’ll arrange for the correct item to be sent to you or provide another appropriate solution.

Lost Orders

Once your order has been dispatched, it is in the hands of the postal service. I am not responsible for delays or losses caused by the postal service.

If your order appears to be lost, please contact me and I’ll do my best to help track it down.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law. If a product is faulty, unsafe, not fit for purpose or does not match its description, you may be entitled to a remedy under Australian Consumer Law regardless of this policy.

Contact

If you have any questions about your order or believe there is an issue with your stickers, please get in touch through the contact details provided on my website.

I’m always happy to help where I can.