Shipping Policy

Last updated: August 2026

Thank you for supporting Océane Créative! Each order is carefully packed and prepared for shipping.

Processing Times

Orders are generally processed and dispatched within 2–4 business days.

During busy periods, product launches or holidays, processing times may be slightly longer. If there is a significant delay with your order, I’ll do my best to keep you updated.

Australian Shipping

Orders within Australia are sent using Australia Post.

Standard shipping generally takes approximately 2–6 business days after dispatch, depending on your location.

Express shipping is available at checkout where offered and generally takes approximately 1–3 business days after dispatch.

Please note that these timeframes are estimates and are not guaranteed. Delivery times may be affected by Australia Post delays, public holidays, weather or other circumstances outside of my control.

International Shipping

International shipping may be available to selected countries and will be calculated at checkout.

International delivery times vary depending on the destination and postal service. Please be aware that international orders may be subject to customs duties, taxes or other fees imposed by the destination country.

Any customs duties, taxes or import fees are the responsibility of the customer.

Tracking

Where tracking is included with your selected shipping method, tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active.

Incorrect Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, please contact me as soon as possible. I may be able to update the address if your order has not yet been dispatched.

Once an order has been dispatched, I cannot guarantee that the address can be changed.

Lost or Delayed Orders

Once an order has been dispatched, delivery is handled by the postal service. While I cannot control postal delays, I’ll do my best to help locate your order if it appears to be delayed or lost.

If your order has not arrived within a reasonable timeframe, please get in touch with your order number and I’ll help investigate.

Contact

If you have any questions about shipping or your order, please contact me through the contact details provided on the website.